Boost your contact center's performance

We offer a free consultation with our expert, Torbjörn!

Management team at TM Group

What people say about the FREE CX Consultation

I was very impressed and excited about all the opportunities and solutions that you can offer. And hope we get to work together in the future. I would definitely recommend everyone to take such an hour with you. Thank you.

Maia Riisberg
Customer Center Manager at SEAS-NVE

How can you boost your contact center's performance with TM Group?

We have the experience and the tools to help call/contact centers cope with the newest trends and demands. 

If you are facing challenges such as the ones below, Torbjörn can help with:

  • How to understand who your customers are and what they are saying when interacting with your agents?
  • How to save time on mundane and routine tasks, which no one wants to do, using RPA and RDA?
  • How to get the customer to perform a self-service using a smart chatbot or an IVR?
  • How to track your customer through all touchpoints?
  • Optimize the skillset and the number of agents on the floor at the right time.
  • … and much more.

This is a great way for you and your organization to sit down with one of the leading contact center experts in the Nordics and for us to learn more about your challenges.

Torbjörn has over 20 years of experience working with contact centers, and he was responsible for implementing new processes and technologies in some of the biggest call centers in the world.

Get your free customer experience consultation with Torbjörn Hörberg here

How the FREE CX consultation works

  1. Click the big, gold-ish button, or click here.
  2. Find the time slot that fits into your own calendar.
  3. Fill out basic contact information.
  4. Book!
  5. Torbjörn will contact you via email within 24 hours to confirm the booking and with a few additional questions, that you should prepare the answers for.

Meet Torbjörn

Torbjörn is Swedish, he has worked in almost every role within a contact center before he joined TM Group in 2019. He worked with IKEA, where he faced many different situations, and gained a long and vast experience in optimizing processes.

Torbjörn knows where to focus first and most to get the best ROI from your investments and initiatives.

Book you free consultation with Torbjörn today, and start your journey towards a better and more efficient contact center. Read more about Torbjörn here.

Would you like to know more about our free consultation?